Hospitality

AI at the service of your hotel

Deliver a 5-star experience with an AI assistant that manages bookings, handles in-room requests, and optimizes your services around the clock.

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Guest satisfaction
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Requests resolved
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Availability
Challenges

The challenges of modern hospitality

Overloaded front desk, limited overnight service, language barriers, and missed opportunities. Godia.ai optimizes your customer service.

01

Front desk overload

Your team spends 60% of its time on the phone answering repetitive questions: spa hours, breakfast, Wi-Fi, checkout. Meanwhile, guests on site are left waiting.

02

Limited overnight service

Between 10pm and 7am, in-room guests have no one to respond to their requests: extra pillows, room service, AC issues. This directly impacts satisfaction.

03

Language barriers

International guests struggle to communicate with your staff. Misunderstandings create frustration and negative reviews that hurt your online reputation.

04

Missed upsell opportunities

Room upgrades, spa, fine dining… Your team doesn’t have time to proactively recommend these premium services that could significantly increase your RevPAR.

Solutions

How Godia.ai transforms your hotel

From booking to check-out—and everything in between— Godia.ai automates every step to maximize your RevPAR and guest satisfaction.

🏢 Corporate OUT

Automated 24/7 bookings

⚠️ Problem

Guests call at all hours to book, modify, or cancel. Your team loses valuable time on repetitive tasks instead of focusing on welcoming guests.

✨ Godia.ai Solution

Godia handles bookings 24/7 in real time: availability, rates, changes, cancellations. Automatic synchronization with your PMS.

Instant bookings—even overnight (+32% bookings)
58% fewer calls to the front desk
Occupancy automatically optimized
🛏️ In-Room IN

Instant in-room service

⚠️ Problem

In-room guests have to pick up the phone, wait for the front desk, and explain their request… A slow and frustrating process, especially at night.

✨ Godia.ai Solution

Godia lets guests order via chat: room service, extra pillows, towels, AC adjustments. Requests are instantly routed to the right teams.

Response time divided by 4 (from 12 min to 3 min)
Guest satisfaction +41% for in-room service
Room service revenue up 27%
🏢 Corporate OUT

Automatic multilingual support

⚠️ Problem

International guests struggle to communicate. Your team can’t speak every language, leading to misunderstandings and frustration.

✨ Godia.ai Solution

Godia speaks 55 languages fluently. Each guest chats in their native language while the AI translates and relays to your teams in French.

Instant support in 55 languages—no translator needed
International bookings up 23%
Average TripAdvisor rating improved by 0.8 points
🛏️ In-Room IN

Smart digital concierge

⚠️ Problem

Guests constantly ask for restaurant, taxi, and activity recommendations. Your team repeats the same information 50 times a day.

✨ Godia.ai Solution

Godia recommends restaurants, activities, and transport based on guest preferences. It can book directly and generate partner commissions.

Automatic personalized recommendations
Partner commission revenue: +€8–15k/month
Frees up 40% of front desk time
🏢 Corporate OUT

Optimized automated upsell

⚠️ Problem

Upgrades, spa, premium breakfast… Your team doesn’t have time to offer these services. You’re losing thousands in ancillary revenue.

✨ Godia.ai Solution

Godia automatically suggests the right upsells at the right time: upgrades on arrival, spa after check-in, restaurant before dinner.

RevPAR up by €18–32 per room
Upsell conversion rate: 34% (vs 12% manually)
Average ROI: 9.2x on the Godia investment
🏢 Corporate OUT

Pre-stay questions & preparation

⚠️ Problem

Guests bombard you with questions before arrival: parking, schedules, amenities, airport transfers. Your team answers the same emails 50 times a day.

✨ Godia.ai Solution

Godia automatically answers all pre-stay questions: where to park, arrival times, available amenities, shuttles, services. Guests arrive prepared and reassured.

Pre-stay emails reduced by 68%
No-show rate down 23%
Better-prepared guests = fewer complaints
🛏️ In-Room IN

Instant practical information

⚠️ Problem

"What time is breakfast?", "Where is the pool?", "What’s the Wi-Fi code?"… Your front desk answers the same questions 100 times a day.

✨ Godia.ai Solution

Godia instantly answers all practical questions: schedules, amenities, Wi-Fi, parking, services. Available 24/7 in 55 languages.

Repetitive questions reduced by 76%
Perfect availability—even at 3am
Team stays focused on premium guest experience
Live Demo

Watch Godia.ai in action

Real conversations, instant replies, 55 languages supported. Discover how AI turns every interaction into a 5-star experience.

Booking Assistant
Online • Replies in <2s • 55 languages
OUT
Type in any language...
Features

An all-in-one platform for your hotel

Features designed to boost your RevPAR and deliver an exceptional guest experience 24/7.

Conversational AI Assistant

A digital concierge available 24/7 that answers your guests' questions, handles in-room requests, and optimizes the customer experience at every stage of their stay.

Natural multilingual conversations
Understanding of complex requests
Personalization based on guest profile
01

Multilingual support — 55+ languages

Welcome guests from around the world with no language barrier. Instant conversation translation for your team in English.

Automatic language detection
Real-time translation for your staff
Instant support in any language
02

Full PMS integration

Direct connection with your hotel management system. Automatic synchronization of bookings, availability, and guest information.

Compatible with Opera, Mews, Protel, etc.
Real-time booking sync
Automatic availability updates
03

Instant responses

Average response time of 1.5 seconds. Your guests get the information they need immediately, day or night.

Available 24/7
Response in under 2 seconds
No waiting line for your guests
04

AI Agent Analytics

Ask questions in plain language: satisfaction rates, frequent requests, upsell opportunities — custom analyses and on-demand exports.

Direct questions about your data
Custom analyses by time period
On-demand exports (CSV, Excel, PDF)
05

Security & GDPR compliance

Secured guest data, full GDPR compliance, certified hosting. Your information and your guests' data are protected.

Full GDPR compliance
Encryption of sensitive data
Secure hosting in Europe
06
Results

Measurable proven results

Our hotel clients see these results on average within the first 60 days after launch.

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Occupancy rate

Average increase in occupancy rate thanks to 24/7 bookings

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RevPAR

Average additional revenue per room through automated upsells

-0%

Front desk calls

Reduction in repetitive calls, freeing up time for guest welcome

0/5

Guest satisfaction

Average satisfaction rating for the stay experience

Process

Live in 10 days flat

A fast rollout with full white-glove support to transform your hotel without service disruption.

1
Days 1–3

Audit & Discovery

We analyze your services, the most frequent guest questions, and your front desk workflows to create an assistant perfectly tailored to your property.

Audit of your services and amenities
Analysis of recurring guest requests
Mapping of your systems (PMS, booking engine, etc.)
Definition of Corporate & In-room scenarios
2
Days 4–6

Customization & Training

We train your assistant on your specific data: rooms, rates, services, local partners, and we configure responses to match your positioning.

Import of room and service catalog
Integration of local recommendations (restaurants, activities)
Tone customization based on your positioning (3–5 star)
Team training and internal testing
3
Days 7–9

Integration & Testing

We connect Godia to your PMS, booking website, and communication channels. Progressive rollout with a testing period.

PMS integration (real-time availability)
Website connection and booking widget
Channel setup (WhatsApp, SMS, mobile app)
User testing and final adjustments
4
Day 10+

Launch & Optimization

Your assistant learns from every guest interaction. We analyze performance and continuously optimize to maximize satisfaction and RevPAR.

Real-time guest satisfaction monitoring
Conversation analysis and missed opportunity detection
Upsell and recommendation optimization
Dedicated support and ongoing guidance
FAQ

Frequently asked questions

Everything you need to know about Godia.ai for hospitality

Get started now

Ready to transform your hotel ?

Boost your occupancy rate by 32% with Godia.ai. Deployment in 10 days, measurable results within the first 60 days.

✓ Deployed in 10 days
✓ No commitment
✓ 24/7 support