AI at the heart of your supply chain
Offer real-time shipment tracking, proactive notifications and delivery & pickup scheduling based on customer preferences. Your AI agent answers 24/7, reduces calls, and streamlines every step of the last mile.
The challenges of modern logistics
Irregular demand, fragmented tracking, and appointments that are hard to coordinate. Godia.ai automates responses, centralizes tracking, and schedules time slots.
Volume spikes and extended hours
Requests surge in the evening and on weekends when teams are smaller. Without an immediate answer, time slots get taken and delivery promises become harder to meet.
Fragmented shipment tracking
Tracking is split across carriers, statuses are unclear, and conversations multiply. Customers ask for the same updates again and again, and support gets overwhelmed.
Support driven by phone calls
Agents handle repetitive questions about parcels, returns, and appointments. Time spent on the phone slows down resolution and increases costs.
Complex delivery scheduling
Access constraints, tight time windows, missed drop-offs, and rescheduling. Without proactive orchestration, last-mile costs keep rising.
How Godia.ai transforms your logistics operations
From customer inquiries to the last mile, Godia.ai automates information, appointment scheduling, and exception handling to reduce costs and improve QoS/SLA.
24/7 customer self-service and parcel FAQ
Support gets overwhelmed by recurring questions (where is my parcel, proof of delivery, time slot, rescheduling).
The AI agent answers instantly, collects the tracking number, checks the status, and proposes guided actions (reschedule, pickup point, safe-drop authorization).
Delivery and pickup appointment scheduling
Time-slot coordination often fails: access constraints, recipient unavailable, tight delivery windows.
Automated scheduling based on carrier/recipient availability, collection of access constraints, and confirmations via SMS/email.
Connected logistics hub (warehouse ↔ transport)
Information is fragmented across WMS/TMS and carriers, with delayed updates and communication errors.
The AI agent centralizes statuses, documents, docks, and priorities, and updates stakeholders in real time.
Proactive notifications and exception management
Delays and incidents are discovered too late; customers reach out multiple times to get updates.
Automatic alerts for exceptions (delay, incomplete address, damage) with a guided resolution flow.
Simplified returns and pickup-point management
RMA processes are unclear: missing labels, pickup-point addresses, delayed refunds.
Label creation, suggestion of the best pickup point, return tracking, and automatic confirmations.
Delivery-time, contact-reason, and SLA analytics
Limited visibility into real friction points: peak hours, recurring reasons, underperforming carriers.
A dashboard across conversations and statuses: top reasons, resolution time, customer segments, and SLA gaps.
Watch Godia.ai in action
Request triage, package tracking, appointment scheduling, exception handling. 55 languages supported. See how AI reduces costs and improves your SLAs.
An all-in-one platform for your logistics
Features designed to reduce your support costs and improve SLAs across the entire shipping journey.
AI Logistics Assistant
An intelligent agent that routes requests, tracks parcels in real time, and triggers the right actions without human intervention.
Instant multilingual support
Serve shippers and recipients in 55+ languages, across every channel, without building multilingual teams.
Delivery scheduling
Offer real-time time slots, manage appointments, and sync routes with your access constraints and capacity limits.
Ultra-fast responses
Average response time: 1.2s. Customers instantly get ETA, last scan, and available express or pickup options.
Operational analytics
Understand your SLAs, incident spikes, and contact reasons. Ask questions in plain English and export with one click.
Security & compliance
GDPR, encryption, and EU hosting. Your customer and partner data is protected end-to-end.
Measurable proven results
Logistics teams typically see these gains within the first 30 days after go-live.
On-time deliveries
Improved On-Time Delivery rate thanks to automated follow-ups and assisted rescheduling.
Confirmed delivery appointments
More time slots kept thanks to 24/7 appointment booking and SMS reminders.
WISMO tickets
Fewer Where-Is-My-Order requests thanks to real-time tracking and proactive notifications.
Customer satisfaction
Average rating for status clarity, responsiveness, and first-contact resolution.
Live in 30 days in your logistics stack
A structured rollout built around your WMS, TMS, ERP, and carriers, with weekly milestones to industrialize parcel tracking, WISMO, and reverse logistics—without disrupting operations.
Week 1 — Scoping & flow analysis
A complete diagnostic of your logistics chain and your IT stack to prepare the integration of Godia.ai at the core of your operations.
Week 2 — WMS / TMS / ERP API integrations
Technical connection to your logistics tools and carriers to centralize real-time data.
Week 3 — Logistics journey calibration
Build and refine key customer journeys: WISMO, carrier appointment booking, returns, and reverse logistics.
Week 4 — Go-live & continuous optimization
Controlled production rollout, performance monitoring, and optimization based on the first conversations.
Frequently asked questions
WMS/TMS integrations, carrier statuses, reverse logistics, automation, and exception management.
Ready to accelerate your logistics ?
Automate inbound operations, picking, and customer support, reduce lead times, and deliver real-time tracking 24/7. WMS/TMS/ERP integrations and multi-site orchestration. Full deployment in 30 days.