Modernize your public services with AI
Streamline administrative procedures for your citizens with an AI agent available 24/7 that answers questions, guides users, and books appointments instantly.
The challenges of public service
Overloaded phone lines, constrained opening hours, complex procedures, and overwhelmed staff. Godia.ai simplifies access to public services.
Phone lines overloaded
Your teams spend hours answering the same basic questions: opening hours, required documents, standard procedures. Citizens wait, get impatient, and hang up frustrated.
Limited access to services
Citizens work during your office opening hours. Getting information in the evening or on weekends is impossible, creating frustration and overwhelming peak-time services.
Complex administrative procedures
Citizens get lost in a maze of processes: which form to fill out? Which supporting documents? Which department to contact? This confusion leads to incomplete applications and unnecessary back-and-forth.
Staff overwhelmed by repetitive tasks
Your qualified agents spend 80% of their time answering basic questions and directing citizens, instead of handling complex cases that truly require their expertise.
How Godia.ai modernizes your public services
From the first question to case follow-up, Godia.ai simplifies every interaction to improve the citizen experience and relieve your teams.
Instant answers to common questions
Your teams spend 80% of their time answering the same questions: opening hours, required documents, standard procedures. Phone lines get overloaded and citizens wait for hours.
Godia answers FAQs instantly 24/7: opening hours, required documents, online steps, and department contact details. Your staff can focus on complex cases.
Step-by-step guidance for administrative procedures
Citizens get lost in a maze of processes: which form, which supporting documents, which department to contact. This confusion leads to incomplete applications and unnecessary appointments.
Godia guides each citizen step by step: required documents list, forms to fill out, processing times, and the right department. Everything is clear and personalized.
Simplified appointment booking
Citizens must call during office hours to book an appointment. They wait 15 minutes on the phone, slots fill up quickly, and your service is overwhelmed.
Godia lets citizens book 24/7 based on real availability. Automatic confirmation by email/SMS with a reminder the day before and directions to your office.
Routing to the right department
Citizens don’t know which department to contact. They call the wrong desk, get transferred three times, and eventually give up—frustrated.
Godia understands the request and routes citizens to the right department: civil registry, urban planning, social services, technical services. No more useless transfers—right answer first time.
Always-on 24/7 availability
Citizens work the same hours as your offices. Getting information in the evening or on weekends is impossible, creating frustration and crowding at peak times.
Godia provides a 24/7 digital front desk: information, routing, appointment booking, and case follow-up. Citizens get answers when they’re available.
Analytics and continuous improvement
You don’t know which procedures cause the most friction, which services are overloaded, or how to improve the citizen experience. You’re flying blind.
Godia analyzes every interaction and generates clear reports: top questions, problematic procedures, traffic peaks, and friction points. You optimize services with data.
See Godia.ai in action
Process information, service routing, appointment booking... 55 languages supported. Discover how AI makes public services easier to access.
An all-in-one platform for your services
Powerful features to improve the citizen experience and relieve your teams.
AI public service assistant
An intelligent agent that answers citizens’ questions, routes them to the right departments, and books appointments automatically 24/7.
Instant multilingual support
Serve every citizen in their language. Support for 55+ languages to ensure public services are accessible to everyone.
Smart appointment management
Citizens book appointments online 24/7 based on real availability. Automatic synchronization with staff calendars.
Ultra-fast responses
Average response time of 1.2 seconds. Citizens get information instantly, with no phone waiting time.
AI Analytics agent
Ask questions in plain language: top questions, overloaded departments, problematic procedures — tailored analyses and exports on demand.
Security & GDPR compliance
Full GDPR compliance, encrypted data, secure hosting in France. Citizens’ sensitive data stays protected.
Measurable results you can rely on
On average, public administrations see these improvements within the first 30 days after deployment.
Fewer phone calls
Fewer calls for simple questions thanks to automated answers available 24/7
Citizen satisfaction
Higher satisfaction thanks to 24/7 availability and instant responses
Shorter wait times
Reduced average wait time to get information or schedule an appointment
Lower staff workload
Less time spent on repetitive questions, allowing teams to focus on complex cases
A secure guided rollout
A progressive deployment, fully supervised to digitize your services without disrupting citizens.
Audit & needs analysis
We review your services, administrative procedures, and the citizens’ most common questions to build an assistant that perfectly fits your administration.
Setup & customization
We train your AI assistant on your procedures and configure answers to match your administrative terminology and internal workflows.
Integration & rollout
We integrate Godia into your website and management systems. A progressive rollout with full team training and a secure go-live.
Optimization & continuous improvement
Your assistant learns from citizen interactions. We track performance and continuously optimize to further improve citizen satisfaction.
Frequently asked questions
Everything you need to know about Godia.ai for public services
Ready to modernize your public services ?
Reduce your processing times by 70% with Godia.ai. Improve citizen satisfaction while optimizing your internal resources.