AI at the heart of transportation
A specialized AI agent that provides schedules and routes, assists with bookings and clarifies baggage, pets, and onboard service policies. All in real time 24/7, with transfers and VIP options.
The challenges of modern transportation
Overloaded support, demand spikes, scattered information, and disruption management. Godia.ai streamlines information, assistance, and booking.
Overloaded support and unqualified calls
A flood of basic questions (schedules, routes, tickets, discounted fares) and incomplete requests. Teams waste time filtering before they can provide real passenger support.
Extended hours and demand spikes
Evenings, weekends, holidays, or major events: requests surge when counters are closed. Without immediate answers, travelers abandon bookings or overwhelm call centers.
Scattered information and a fragmented experience
Baggage/pet rules, accessibility, connections, onboard or VIP services: information is spread across pages and PDFs, causing inconsistent answers and an uneven customer experience.
Disruptions and time-consuming communication
Delays, cancellations, platform/gate changes: keeping passengers informed in real time across multiple channels ties up teams, at the expense of operations and satisfaction.
How Godia.ai transforms your transport service
From passenger information to booking and disruptions, Godia.ai automates every step to maximize satisfaction and operational efficiency.
Route guidance and passenger information
Travelers repeatedly ask about schedules, connections, tickets, and fares. Support teams get overwhelmed during peak hours.
Godia answers instantly about schedules, multimodal routes, and the most suitable ticket options. The AI also guides travelers on accessibility, connections, and travel times.
Self-service booking and add-ons
Too many carts are abandoned due to lack of assistance during booking. Travelers can’t clearly find seat, baggage, or service options.
Godia supports the booking process end-to-end, suggests seats and additional services, and secures confirmation via email or SMS with the right attachments.
Disruption alerts and rerouting
Delays, cancellations, and platform or gate changes require real-time information. Manual communication ties up teams and arrives too late.
Godia sends targeted alerts, suggests real-time alternatives, and reroutes travelers to the optimal journey based on context and constraints.
Baggage, pets, accessibility, and onboard policies
Policies are scattered across pages and PDFs, leading to inconsistent answers and stress for travelers before departure.
Godia centralizes and clearly explains baggage, pets, special equipment, PRM assistance, and onboard services, with route-specific contextual answers.
24/7 support and peak management
Demand surges in the evening, on weekends, and during holidays. Without immediate answers, travelers drop off or overload call centers.
Godia absorbs volumes outside business hours and qualifies complex requests before handing them to a human agent, with full context history.
Journey analytics and offer optimization
Limited visibility into contact reasons, blocking steps in the journey, and high-demand segments by line or time slot.
Godia aggregates conversations, surfaces friction points, measures FAQ deflection, and identifies demand peaks by line, station, and time window.
Watch Godia.ai in action
Routes, tickets, disruptions, luggage/pet options, VIP services, and 24/7 support. 55 languages supported. See how AI streamlines every step of the journey.
An all-in-one platform for your transport network
Features designed to streamline passenger information and automate essential workflows.
AI transport assistant
An intelligent agent that answers passengers, guides them to the right route, and handles key requests without tying up your teams.
Multilingual for travelers
Serve international passengers seamlessly. The assistant understands and replies instantly in 55 languages.
Schedules, routes, bookings
Real-time schedules, route suggestions, and booking assistance aligned with your operational rules.
Notifications and traffic updates
Keep customers informed at the right moment with targeted alerts and fast answers about network conditions.
Passenger analytics
Understand demand and pain points. Analyze questions, peak times, and contact reasons to adapt your offer.
Security and compliance
GDPR-compliant, encrypted data, and EU hosting. Integrations available via API and webhooks.
Measurable results for your network
Operators typically see these average gains within the first 30 days after deploying passenger assistants.
Re-routing time
Reduction in the average time needed to suggest an alternative route during disruptions.
Contact center load
Fewer calls and emails thanks to 24/7 self-service and proactive notifications.
Self-service usage
Adoption of digital channels for schedules, routes, and real-time traffic information.
Passenger satisfaction
Average rating for information clarity and fast multi-channel response.
Live in 7 days flat
A fast, fully supported rollout to keep passengers informed without disrupting operations.
Network & journey analysis
Mapping your network, transfer points, and passenger journeys. Review of FAQs, peak periods, recurring incidents, and current channels.
Content & intent calibration
Writing and training responses by scenario. Defining key intents, escalation rules, and brand tone of voice.
Real-time integrations
Connecting to timetable feeds and availability. Setting up channels and the assistant widget across your touchpoints.
Go-live & continuous optimization
Progressive rollout to production. Performance tracking and ongoing tuning to improve information quality and reduce support load.
Frequently asked questions
Everything you need to know about Godia.ai for passenger information and transport customer support.
Ready to transform your passenger information ?
Reduce repetitive contacts by 30–50%, get responses in under 2 seconds, 24/7. Deploy in 7 days, see results from the first month.