Scope
This Policy applies to Godia.ai websites, products and services, as well as our commercial and support interactions. It complements the Terms of Use and applies subject to local laws.
Data controller
For marketing activities and the website: Godia.ai acts as the data controller (contact: legal@godia.ai). For customers’ use of the platform, Godia.ai acts as a data processor – see the DPA.
Data we collect
- Data you provide
Identity and contact details (name, email, phone, company), message content, preferences, documents shared via assistants.
- Technical data
Technical identifiers (cookies/session IDs), logs, IP addresses (security), usage metrics, diagnostics.
- Data from integrations
Where applicable: data coming from third-party tools connected by the Customer (CRM, email marketing), depending on their settings.
Purposes and legal bases
- Providing the service
Performance of a contract (GDPR art. 6(1)(b)): running assistants, routing, administration, support.
- Improvement & security
Legitimate interest (art. 6(1)(f)): usage statistics, abuse prevention, system protection (see Security).
- Marketing
Legitimate interest or consent: sales follow-up, invitations and relevant communications. You can unsubscribe at any time.
International transfers
Processing is primarily carried out in the EU. For any transfer outside the EU/EEA, Godia.ai implements Standard Contractual Clauses (SCCs) and appropriate supplementary measures.
Retention periods
We keep data as long as necessary for the purposes described: conversations and content per the Customer’s settings, technical logs 30–90 days, encrypted backups on cycles ≤ 30 days. Aggregated/anonymized data may be kept longer for statistical purposes.
Your rights
Access, rectification, erasure, restriction, objection, portability (GDPR). To exercise your rights, contact legal@godia.ai. For data processed on behalf of a Customer, please contact that Customer first (the data controller).
Security
Proportionate organizational and technical measures (access controls, encryption in transit/at rest where applicable, backups, logging). More details: /legal/security.
Minors
Our services are not intended for children. If you believe a minor has provided us with data, contact us so we can delete it.
Policy changes
We may update this Policy. The last updated date appears at the top of the page. In case of material changes, appropriate notice will be provided.
Contact
Privacy questions: legal@godia.ai · Support: support@godia.ai · Vulnerability reporting: legal@godia.ai