AI at the heart of your production chain
Automate technical pre-sales and request triage — datasheets, standards & certifications, lead times, spare parts — then schedule on-site interventions and support 24/7. Your teams stay focused on production, while AI handles repetitive questions and qualification.
The challenges of modern industry
Vague technical requests, time constraints, support triage, and documentation overhead. Godia.ai qualifies, prioritizes, and structures your interactions to speed up production and reduce friction.
Unqualified technical requests
Many inquiries come in without product references, without usage context, or with vague constraints (standards, materials, tolerances). Teams spend time clarifying instead of focusing on production.
Factory hours & on-call constraints
Urgent needs arise in the evening, on weekends, or outside shifts. Without a 24/7 relay, it’s hard to acknowledge, prioritize, and schedule an intervention or technical visit.
Poorly triaged support & spare parts requests
Support tickets mix diagnostics, warranties, spare-part requests, and recurring FAQs. The result: delays, back-and-forth, and a disproportionate load on field teams.
Time-consuming documentation & compliance
Datasheets, certificates, manuals, safety instructions… The same answers come up repeatedly and tie up qualified profiles, even though much of it can be automated and contextualized.
How Godia.ai transforms your industrial operations
From request qualification to after-sales and maintenance, Godia.ai automates key interactions to speed up production and improve satisfaction, with an AI agent available 24/7.
Technical request qualification
Too many incomplete inquiries: missing reference numbers, unclear usage context, and unspecified standards or tolerances. Teams waste time chasing details.
Godia qualifies each request in real time: references, materials, dimensions, standards, quantities, lead times, and shipping constraints. Tickets arrive complete and prioritized.
Instant datasheets & compliance
Teams keep repeating the same information: datasheets, certificates, manuals, safety instructions, and compatibility details.
Godia answers instantly with the right documentation, contextualized to the product and use case, highlighting required standards and certificates.
Intervention & maintenance scheduling
It’s hard to capture and prioritize requests outside business hours, and to assign the right team quickly.
Godia schedules interventions based on skills, regions, and availability, then confirms by email/SMS. It can integrate with your calendar.
After-sales, spare parts & MRO
Support tickets mix diagnostics, warranties, and parts requests, which slows down resolution.
Godia guides troubleshooting, identifies the right part, checks warranty status, and prepares the order or field intervention.
24/7 availability for workshop and logistics
Requests keep coming in at night and on weekends. Without an immediate response, they get lost or create delays.
Godia acknowledges receipt, answers frequent questions, collects critical information, and routes each request to the right workflow.
Operational analytics & insights
Limited visibility into objections, support drivers, missing parts, or lead-time blockers.
Godia aggregates and analyzes conversations: trends, objections, handling time, and recurring needs. Exports are available for your reports.
Watch Godia.ai in action
Technical qualification, documentation, intervention scheduling, spare parts, and logistics tracking — 55 languages supported. See how AI streamlines your industrial operations.
An all-in-one platform for your operations
Features designed to reduce downtime, speed up quoting, and streamline after-sales/MRO — without touching your existing stack.
Industrial AI Assistant
An intelligent agent that qualifies technical requests, creates requirement sheets, routes to the right team (methods, engineering, after-sales), and triggers actions (ticket, quote, onsite visit).
Instant multilingual support
55+ languages spoken fluently for your plants, suppliers, and export customers — with no language barrier.
Industrial integrations & APIs
Native connections to your ERP/MES/CMMS/SCADA systems to sync orders, inventory, work orders, and intervention schedules.
Ultra-fast responses
Average latency < 2s for recurring questions (after-sales, spare parts, availability, tracking). Your teams get reliable info before escalating.
Analytics & operations steering
Ask questions in natural language: most requested parts, downtime causes, after-sales lead times, first-contact resolution rate, trends by line/site.
Security & compliance
GDPR-ready, encryption, and EU hosting. Access logging, data segregation, and role management to protect your industrial IP.
Operational metrics for your site
Values are shown for illustration purposes and are fully configurable based on your goals and your data.
Qualification rate
Share of requests correctly qualified before routing (configurable target).
Average handling time
Observed variation in time-to-handle for recurring tickets (tracked via playbooks).
Interventions scheduled within 48h
Proportion of interventions scheduled within 48 hours via connected calendars and inventory.
Satisfaction score
Aggregated internal/external score (calculation method defined with your teams).
Live in 10 days flat
Fast deployment and ongoing support for your after-sales/MRO/production teams, without disrupting operations.
Operational analysis & scoping
We map your flows (after-sales, MRO, production), touchpoints, and business rules. We define the assistant’s exact scope without exposing sensitive information.
Playbooks & knowledge calibration
We structure technical FAQs, SOPs, and qualification forms. We also configure tone of voice and internal compliance controls.
Integration & controlled go-live
We connect the selected channels (portal, chat, email, WhatsApp) and integrate via APIs/connectors when available. Progressive rollout in production.
Stabilization & continuous improvement
We monitor conversations, analyze trends, and iterate. We optimize response times and qualification forms to reduce MTTR.
Frequently asked questions
Everything you need to know about Godia.ai for industry
Ready to transform your industrial operations ?
Request qualification, MRO / after-sales support, intervention scheduling, and routing to the right teams, without changing your existing tools.