AI at the heart of your subscriber journeys
An AI agent that pre-qualifies and routes your customers across plans, promotions, portability, billing and level 1 technical support. It recommends 5G/Fiber offers, schedules technician appointments and reduces wait times with instant answers.
Challenges for modern telecoms
High call volumes, limited availability, inconsistent follow-ups, and missed upsell opportunities. Godia.ai streamlines the customer experience: qualification, level 1 support, and automated appointment booking.
Unqualified call flows
Many calls are about simple questions (coverage, pricing, PUK, APN, roaming). Your L1 teams get saturated instead of focusing on real incidents and high-value requests.
Limited availability & peak volumes
In the evenings and on weekends, volumes spike while your centers are less staffed. SIM/eSIM activation, portability, router resets and network status don’t get immediate answers.
Ticket follow-up & technician appointments
Inconsistent follow-ups, poorly confirmed technician slots, uncommunicated reschedules. The result: frustration, repeated contacts, and lower NPS despite committed teams.
Missed upsell on 5G/Fiber & add-ons
Without dynamic qualification (eligibility, usage), upgrade opportunities for 5G/Fiber and add-ons (TV, data, roaming) are missed and ARPU stagnates.
How Godia.ai transforms your telecom operations
From subscription to Level 1 technical support, including portability and add-ons, Godia.ai automates key steps to accelerate sales, reduce wait times, and improve the subscriber experience.
Omnichannel qualification & routing
Contact centers receive a massive flow of basic questions (coverage, PUK, APN, roaming, network status). L1 gets saturated and real incidents get delayed.
Godia automatically qualifies every request (intent + priority), answers recurring questions, and routes to the right channel (self-care, ticket, human) with full context.
Subscription & Fiber/5G eligibility
Prospects drop off when faced with complex steps (address eligibility, plan selection, add-ons, equipment).
Godia checks Fiber/5G eligibility, presents live offers/promos, recommends add-ons (TV, data, international), and pre-fills the subscription flow.
Number portability & technician booking automation
Number portability/eSIM and router interventions create back-and-forth, missed slots, and frustration.
Godia schedules technician visits, tracks time slots, sends reminders/confirmations, and manages portability steps with real-time status.
Level 1 technical support
Many incidents are simple (router reset, Wi-Fi diagnostics, speed test, APN setup) but tie up agents.
Godia runs guided diagnostic scripts, recommends the right actions (reboot, checks, tutorials), and creates a ticket if needed—already qualified.
Billing & add-ons in self-care
Billing requests, usage tracking, and add-on activation (data, roaming, TV) overload your teams.
Godia automates recurring requests (invoices, overages, blocks), enables/disables add-ons, and explains plans and promotions clearly.
Analytics & churn signals
Limited visibility into call drivers, sales objections, and early churn signals.
Godia aggregates conversations and surfaces insights: frequent objections, upgrade intent, NPS pain points, churn signals, and trends by area.
Watch Godia.ai in action
Qualification, eligibility, portability, L1 support and add-ons… 55 languages supported. See how AI turns every request into a smooth subscriber experience.
An all-in-one platform for your telecom operations
Field-ready features to reduce handling time and boost subscriber satisfaction.
AI Telecom Assistant
An intelligent agent that qualifies requests, handles self-care, and resolves L1 support while recommending the best offers based on each subscriber profile.
Instant multilingual support
Serve every subscriber in their language with zero friction. Automatic detection and consistent replies, written and spoken.
Telecom integrations and APIs
Connect your CRM and BSS/OSS systems for a smooth journey from order to activation, with real-time webhooks.
Fast answers, 24/7
First response time under 2 seconds. Subscribers get immediate solutions, even at night and on weekends.
Subscriber & operations analytics
Understand contact drivers, anticipate churn, and optimize your processes with actionable metrics.
Security and compliance
Strict GDPR compliance, data encryption, and EU-based hosting. Full traceability and role-based access control.
Measurable proven results
Telecom operators typically see these impacts within the first 30 days after rollout.
L1 Resolution
Increase in first-contact resolution rate for common subscriber requests
Handling Time
Reduction in average handling time thanks to guided self-care and automation
Subscriber Satisfaction
Average rating on responsiveness, clarity of answers, and 24/7 availability
Support Calls
Call deflection to digital journeys: PUK, eSIM, technician appointments, order tracking
Live in 1 month for your operator / ISP
Guided rollout and fully supported — from technical diagnostics to CRM/IVR/ticketing integration — without disrupting operations.
Telecom Scoping & IS Mapping
Audit of your offer catalog (fixed, mobile, fiber, IoT), subscription journeys, and customer support flows. Analysis of call drivers and channels (hotline, app, WhatsApp, email) to define the assistant.
Content & Workflow Calibration
Customization of language, journeys, and triage rules. Building decision trees for technical incidents and customer requests.
Integrations & Controlled Go-Live
Connection to systems and channels. Progressive rollout on website, Customer Portal, and app, with real-time monitoring of the first tickets/leads.
Continuous KPI-Driven Optimization
Data-driven steering to improve automated resolution and satisfaction. Fast iterations on journeys and the knowledge base.
Frequently asked questions
Everything you need to know about Godia.ai for Telecoms (Operators / ISPs)
Ready to transform your telecom customer service ?
L1 contact deflection, higher FCR, lower AHT and growing NPS with Godia.ai for operators and ISPs. Go live in 1 month, with impact from the very first weeks.