AI at the heart of your IT support
Speed up your helpdesk with an AI agent that triages and qualifies tickets, suggests step-by-step solutions, and escalates to the right technician automatically.
The challenges of modern IT
Unqualified tickets, limited availability, slow escalation, and scattered documentation. Godia.ai optimizes your IT support.
Unqualified tickets and duplicates
Incomplete or redundant requests overwhelm the helpdesk. Agents waste time rephrasing, prioritizing, and merging instead of resolving high-value incidents.
Limited support hours
Users report issues in the evening and on weekends. Without 24/7 coverage, incidents pile up and SLAs slip as soon as Monday morning hits.
Slow, misrouted escalation
Poor categorization, the wrong queues, and no intelligent routing. Requests don’t reach the right technician, increasing time to resolution.
Scattered documentation and inconsistent answers
Procedures, FAQs, and knowledge bases are spread across tools. Answers vary from one agent to another, creating frustration and an unstable user experience.
How Godia.ai transforms your IT support
From ticket creation to resolution and reporting, Godia.ai automates every step to reduce resolution times, improve SLAs, and lighten your teams’ workload.
Automatic ticket triage and qualification
Incomplete tickets, duplicates, and poor categorization overwhelm the helpdesk. Agents waste time rephrasing and prioritizing manually.
Godia.ai collects key details, enriches the ticket, deduplicates, assigns the right category, and sets priority based on your SLAs. Ready to handle from the moment it’s created.
Auto-replies powered by your knowledge base
Documentation is scattered and answers vary from one agent to another. Simple issues clog up queues.
Godia.ai automatically searches your FAQs, procedures, and how-tos, suggests step-by-step guides, and confirms resolution before closing the ticket.
Intervention scheduling and remote sessions
Coordinating agent slots with user availability delays interventions and increases time to resolution.
Godia.ai suggests real-time time slots, books remote or on-site sessions, sends confirmations, and handles rescheduling.
24/7 support without interruptions
Incidents happen in the evening and on weekends. Without continuous coverage, the backlog explodes on Monday.
Godia.ai replies instantly, filters urgency, applies known procedures, and escalates critical cases to on-call support.
Automated onboarding and offboarding
Access provisioning, permissions, equipment, and checklists vary across teams. Missed steps create incidents and security risks.
Godia.ai orchestrates standardized journeys by role. It routes requests to the right teams and verifies each step is completed.
Operational analytics and insights
It’s hard to identify real friction points and optimize workload. Decisions end up being driven by gut feel.
Godia.ai analyzes conversations and tickets to reveal trends, volumes by category, reopening reasons, and automation opportunities.
See Godia.ai in action
Triage, knowledge-base auto-replies, intervention scheduling, onboarding/offboarding… 55 languages supported. Discover how AI helps you hit your SLAs faster.
An all-in-one platform for your IT team
Features designed to reduce MTTR and offload L1 support without changing your stack.
ITSM / Helpdesk AI Agent
A level-1 agent that handles recurring tickets, diagnoses common issues, and runs automated playbooks before escalation.
24/7 Multilingual Support
Reply to employees and end customers in 55+ languages without dedicated staffing. The agent understands and answers instantly, day and night.
IT Integrations & APIs
Connected to your tools: Jira/Service Management, GitLab/GitHub, Slack/Teams, Microsoft 365, Azure AD/Entra, Intune, Freshdesk/Zendesk.
Ultra-Fast Responses
Median response time < 2s thanks to smart routing and caching of critical articles (SLAs, runbooks, incident procedures).
IT Analytics & KPIs
Track volumes, drivers, and outcomes: MTTR, self-resolution rate, spikes by application, top requests, and CSAT.
Security & Compliance
Built for privacy: GDPR, encryption, EU hosting. SOC 2/ISO 27001-aligned practices and logging.
Measurable outcomes for your IT team
CIOs, MSPs, and software vendors typically see these gains within the first 30 days after deployment.
Tickets auto-resolved
Share of L1 requests resolved without human intervention using the KB and playbooks
Average MTTR
Reduction in mean time to resolution thanks to guided diagnostics
L1 workload
Decrease in volume handled by level-1 support, allowing teams to focus on L2
User satisfaction
CSAT on responsiveness and quality of 24/7 multilingual answers
Live in 10 days flat
A fast deployment that is 100% guided to transform your IT support without disruption.
IT Discovery & Assessment
Map your IT ecosystem and ticket journeys to calibrate an assistant aligned with your SLAs and security constraints.
Tuning & Customization
Design intents, diagnostic playbooks, and escalation rules. Configure tone, guardrails, and GDPR policies.
Integrations & Rollout
Connect your tools, run end-to-end tests, and roll out progressively on priority channels—with support team training.
Continuous Optimization
Data-driven management: deflection, MTTR, CSAT. Continuous improvements based on conversations and operational KPIs.
Frequently asked questions
Everything you need to know about Godia.ai for IT service management.
Ready to transform your IT service ?
Reduce MTTR by up to 35% and deflect 25–45% of Tier-1 tickets with Godia.ai. Go live in 10 days, with results from the first month.