AI in the service of your policyholders
Provide coverage information, guide claims, and schedule appointments automatically 24/7.
Insurance challenges today
Too many calls, not enough availability, complex claims processes. Godia.ai captures demand, qualifies it, and routes it to the right channel.
Information requests without an immediate answer
Policyholders look for coverage, deductibles, and exclusions. Without an instant response, they leave the site and compare elsewhere. Every minute lost reduces conversion.
Limited customer support hours
The peak of questions happens in the evening and on weekends. Without 24/7 availability, claimants are left without assistance and prospects drop out of the enrollment journey.
Complicated appointment booking
Coordinating between advisors and policyholders is time-consuming. Without online booking and automatic qualification, time slots are wasted and delays grow.
A fragmented claims journey
Incomplete reports, missing documents, multiple back-and-forths. Without guided intake and a dynamic checklist, processing time increases and satisfaction drops.
How Godia.ai strengthens your insurance customer relationship
From coverage information to claims, the assistant automates key steps to streamline the experience and speed up processing.
Coverage guidance and instant quotes
Prospects don’t understand the differences between plans, coverage, deductibles, and exclusions. Without clarity, they leave the site or request a call back later.
Godia.ai explains coverage based on needs (auto, home, health, business), calculates an initial estimate from the declared profile, and prepares a pre-quote to hand off to an advisor.
Advisor appointments 24/7
Booking depends on opening hours. Time slots disappear and email back-and-forth piles up.
Sync with your advisors’ calendars, instant booking, confirmation and automatic reminders. Route to the right expert based on product and priority.
Guided claims reporting
A fragmented claims journey with missing documents and longer delays, which hurts satisfaction.
A dynamic checklist based on claim type, key info capture, document upload, and creation of a complete file sent immediately to the back office.
Eligibility and transparent pricing
Without price benchmarks or eligibility criteria, prospects assume they’re not eligible or overestimate the cost.
Explain pricing drivers, indicative ranges by product, basic eligibility checks, and collection of the data needed for an accurate quote.
Continuous customer support
The peak of questions happens in the evening and on weekends. Without answers, drop-off increases and queues explode on Monday.
Instant 24/7 answers on coverage, certificates, claim status, and procedures. Escalation to an advisor when needed.
Analytics and quality steering
Low visibility into recurring requests, friction points, and product opportunities.
A dashboard of intents, contact reasons, conversational NPS, and recommendations to optimize the journey.
Watch Godia.ai in action
Quotes, claims, certificates, reimbursements, and appointments. 55 languages supported for a continuous customer experience.
An all-in-one platform for your insurance
Designed to streamline the insurer–policyholder relationship and speed up key journeys (quotes, claims, endorsements, certificates).
AI Insurance Assistant
A 24/7 virtual advisor that informs, qualifies, and hands off to your teams—from car quotes to endorsements, including certificates and claims.
Instant multilingual
Smooth interactions in 55+ languages to serve policyholders and prospects online and outside business hours—without friction.
Core system integrations
Connected to your tools (insurer back office/PMS, broker CRM, e-signature, payments) to automate information flows with no re-entry.
Ultra-fast responses
Average response time < 2 seconds. The AI delivers coverage info, deductibles, limits, and timelines—and offers an appointment when needed.
AI Analytics Agent
Ask questions in natural language: requests by product, bottlenecks, conversions—custom analyses and on-demand exports.
Security & compliance
GDPR, EU hosting, encryption, traceable consent. Configurable access rules and retention policies to match your obligations.
Measurable results for your teams and policyholders
Observed on average within the first 30 days after deploying the AI agent.
Quote → Policy conversion
More policies sold thanks to a clear customer journey (quote, documents, e-signature) and smart follow-ups.
Appointments confirmed D-1
24/7 scheduling with automated reminders and built-in SMS/email confirmations.
Time to first claims handling
FNOL routing, checklists, and document collection reduce the time to the first qualified contact.
Policyholder satisfaction (NPS/CSAT)
Instant answers on coverage, deductibles, certificates, and case tracking 24/7 — multilingual.
Live in 2 months
Progressive rollout and fully guided — without disrupting your underwriting and claims operations.
Discovery & Analysis (Insurance)
Workshops per product line (Auto, Home, Health, Professional Liability, P&C). We clarify the key journeys — quote/purchase, endorsements, claims — and business priorities.
Tuning & Personalization
We train the assistant on your content and define practical scenarios (quick quote, certificate, claim tracking, endorsement) with the right tone and languages.
Integration & UAT
Integrations and user testing. Progressive go-live across your key journeys. Access and security validated.
Launch & Continuous Optimization
Pilot on one line (e.g., Auto), then rollout. We track outcomes and improve weekly to convert more and respond faster.
Key questions for insurance
Everything you need to know to deploy Godia.ai in an insurance environment: integrations, compliance, channels, claims, and commercial journeys.
Ready to transform your insurance company ?
Deploy an insurance-focused AI assistant, connected to your tools and available across your website, your extranet, and your mobile app. Typical go-live in 6–8 weeks, with visible results from the pilot.