Last updated: 01/05/2025

Personal Data Deletion

In accordance with GDPR and Meta's policies, you may request the deletion of your personal data collected through Godia.ai conversational agents at any time. Follow the steps below to submit your request.

Step 01

Submit your request by email

Send an email to support@godia.ai with the subject line: "Data Deletion Request".

Please include the following information:

  • Your full name
  • The email address associated with your account or interactions
  • The name of the company/client through which you interacted with a Godia agent (if applicable)
  • A brief description of the data you wish to have deleted
Step 02

Identity verification

To protect your data from unauthorized deletion, our team may contact you to confirm your identity before proceeding.

This step is carried out by email only and does not require any sensitive documents.

Step 03

Request processing

Once your identity has been confirmed, we will process your request within a maximum of 30 days, in accordance with the GDPR (General Data Protection Regulation).

You will receive a confirmation email once the deletion has been completed.

Step 04

Scope of deletion

The deletion covers:

  • Conversation data collected by Godia.ai agents
  • Account information associated with your identity
  • Contact details submitted through our forms

Some data may be retained if required by law (accounting, legal, or security obligations).

Step 05

Contact & complaints

For any questions regarding your personal data, please write to support@godia.ai.

If you believe your rights are not being respected, you have the right to lodge a complaint with the relevant supervisory authority. In Luxembourg, this is the CNPD (National Commission for Data Protection).

Ready to submit your request?

Our team processes requests within 30 days.

Send my request